Help & Questions

Frequently Asked Questions

Have questions? We're here to help! Browse our most common questions below or reach out to our team at customercare@emilialohrjewelry.com.

Where do you ship from?
- We ship from Tucson, Arizona (USA).
How long does shipping take?
- We generally ship with USPS, and delivery typically takes 2-5 business days, depending on your destination.
Can I get my order faster / do you offer expedited shipping?
- Yes! If you need expedited shipping, please reach out to us at customercare@emilialohrjewelry.com--we respond quickly and will do our best to arrange a faster delivery option for you.
When will my order ship?
- Orders are processed and shipped as soon as possible (in one or two business days). Once shipped, you will receive a tracking number via email.

Store related:

How can Emilia offer premium-quality jewelry for less?
- We keep prices fair by working directly with the manufactures, selling direct-to-consumer, keeping markups small, and run a leaner operation—so more of your money goes into the jewelry itself, not overhead.
  
  We also do NOT rely on huge ad budgets. We focus on growing through customer reputation, reviews, and word-of-mouth, and we often produce styles in smaller batches—both help keep costs (and prices) lower.
Does a lower price mean lower quality?
- Quite the opposite. We’re able to put more into the product—like double the industry-standard gold plating for a more durable finish and longer-lasting shine.